Frequently Asked Questions


  • What’s your return policy?
  • Instead of returning items you can contact us for a full refund. Why? Returns counter to our emphasis in sustainability; every return has a carbon footprint. So just tell us what went wrong, send along a picture and we will give your money back in full. Then, if possible, you can donate your product to a local charity or recycle it.

  • Can I cancel my order?
  • Cancellations are possible if you do not receive your package within the timeframe specified for each individual product. Sometimes orders are sent out before we can process the cancellation. So if you cancel your order but still receive the package, then please go ahead and do one of three things: donate it, recycle it or enjoy it.

  • What happens if I receive the wrong item?
  • If there is an issue with your order; if it's the wrong size, wrong color, defective, or otherwhise not exactly what you wanted - then simply notify us and we'll give you a refund. You won't be asked to ship the product back to us.

  • Do you offer exchanges?
  • We do not offer exchanges. However, if for any reason you didn't get the exact product you expected, just let us know and we'll know and we'll get you a new one.